Client Outreach Manager, Nationalities Service Center

Posted by Nationalities Service Center on December 18, 2017

Nationalities Service Center (NSC) is a non-profit organization that provides social, educational, and legal services to immigrants and refugees in the greater Philadelphia area. Our strength lies in the diversity of our clients and services. Since NSC’s founding in 1921, our mission has been to help immigrants and refugees participate fully in American society. Each year, we help approximately 5,000 individuals from over 100 countries.

Position Overview

The Client Outreach Manager’s main objective is to grow and broaden the client base for NSC’s Language Access and Proficiency Department. The Manager will develop and implement marketing and advertising campaigns, track sales data, maintain promotional materials inventory, plan meetings, maintain databases and prepare reports. The Client Outreach Manager will work under the supervision of the Director of Language Access and Proficiency and will assist in developing and executing the goals and objectives of the department. The Manager will also assist in developing and maintaining long-lasting relationships with new and existing clients, translators and interpreters while communicating closely with co-workers and vendors.

Essential Functions

• Build new business, develop, and grow any relationships vital to the success of the department.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations, progress or any major issues to Department Director.
• Improve program marketability and profitability by researching, identifying, and capitalizing on market opportunities.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Execute and analyze results of advertisement and marketing campaigns.
• Support department operations including the timely and accurate reporting of outcomes and statistics.
• Work with Interpretation and Translation Project Manager to schedule interpreters for trainings as needed.
• Work with Department Director to create and implement targeted marketing plan for growing program revenue.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members, vendors and clients in a timely, clear, and respectful fashion throughout the entire project cycle.
• Identify and resolve issues and conflicts that may arise with vendors or clients. Bring major issues to the attention of the director of the department.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Work with Department Director, making recommendations on pricing and allocation of vendors with specific jobs/projects.
• Work with Department Director to create and implement targeted marketing plan for growing department’s revenue.
• Assist with the implementation of department goals and objectives.
• Prepare and coordinate correspondence and mailings.

HOW TO APPLY
jobs@nscphila.org

http://www.nscphila.org

For consideration, please send your cover letter, resume, to Human Resources, jobs@nscphila.org. Please no phone calls.