Chief Programs Officer, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on November 7, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit organization, is currently seeking a full-time Chief Programs Officer (CPO). The position provides strategic programmatic leadership and direction to over 200 employees with a program service budget over $15 million. As the person accountable for oversight of all service delivery, the CPO ensures Congreso meets or exceeds all regulatory and contractual obligations across three programmatic divisions that include Education and Workforce Services, Family and Housing Services and Health Promotion and Wellness. As a dynamic leader, the CPO engages employees through Congreso’s proprietary service delivery model to promote greater client self-sufficiency by approaching each service in a client centered, data-informed, and culturally appreciative manner.

The Chief Programs Officer reports to the President/CEO and manages Congreso’s three programmatic division Vice Presidents as well as the programmatic grant writing team. The CPO works collaboratively with the agency’s team of Officers. The CPO has internal contacts with the entire staff and external contact with funders, community stakeholders and community members. This position oversees a significant portfolio of programs and related services; evaluates the effectiveness of these programs to provide ongoing feedback; helps to promote and diversify funding through effective resource stewardship at an agency with a mix of government funding and private philanthropic support.

About Congreso
Congreso de Latinos Unidos, Inc. (Congreso) is a multiservice, community-based organization whose mission is to strengthen Latino communities through social, economic, education and health services, leadership development, and advocacy. Founded in 1977, Congreso has evolved from a grassroots organization into a nationally recognized thought leader and provider of quality services. Since 2013, Congreso has been ranked among the region’s Top Workplaces by The Philadelphia Inquirer and today employs over 300 people. Nationally, Congreso was recognized as the National Council of La Raza (NCLR) Affiliate of the Year in 2014, the only organization to have received this distinction twice. In fiscal year 2016 (FY16), Congreso served 17,064 unduplicated individuals.

Congreso serves the Greater Philadelphia region with an expert focus on the Latino community. Sixty-eight percent of Congreso’s clients identify as Latino. The majority of the population Congreso serves is extremely low-income; the median income in Congreso’s zip code, 19133, is the lowest in the city at $14,586. Based on the number of clients who self-report their income and family size, 76% fall below 150% of the federal poverty line, and 61% report making less than $10,000 a year.  Congreso fulfills its mission by ensuring that community members have access to high quality educational opportunities, career-track employment and training programs, as well as programs which address barriers to self-sufficiency. Notable examples of such programs include VIDA—a United Way pilot program for older adults aged 60+, the Esfuerzo HIV/AIDS program, and the Latina Domestic Violence Program, among many others.

Essential Job Functions

 Provides overall leadership and direction for services in the programmatic divisions.
 Fosters collaboration and teamwork among the leadership team.
 Manages three Programmatic Vice Presidents toward the development and implementation of agency goals.
 Lead the development of program evaluation framework to assess the strengths of the programs and to identify areas for growth.
 Develops new initiatives to support the strategic direction of the agency.
 Identifies cross divisional opportunities and linkages.
 Provides critical analysis about service delivery priorities.
 Facilitates regular Programmatic Strategy Meetings with Vice Presidents to ensure support, communication accountability.
 Collaborates with the agency’s Officers and serves as member of senior leadership team.
 Monitors consistency of service delivery according to agency values and services philosophy.
 Maintains harmony and builds support and, if possible, consensus across divisions.

External Relations
 Meets with governmental funders as necessary and/or attends important funder meetings to discuss the business plan and demonstrate support to programmatic VPs.
 Connects with funders to maintain relationships and prospect for funding opportunities.
 Leads the development of strategic partnerships aligned with agency strategic priorities.
 Represents Congreso at external business functions and meetings.
 Manages continual dialogue and effective reporting with external agencies.

Service Delivery /Compliance
 Supports the grant writing and development process through oversight of the programmatic development team.
 Ensures that systems exist for monitoring all agency program audits and compliance with contracts.
 Ensures tracking systems for contract and grant reporting, compliance requirements and renewal timelines.
 Provides solutions to issues across senior management team as related to service delivery.
 Supports respective divisions through capacity for new agency initiatives.
 Provides conformance to regulatory, licensing, and accreditation requirements as well as standards for quality as designed for the agency.

Minimum Qualifications
 BA/BS degree with a concentration in human services, social work or other related field of study
 7 + years of leadership experience at a senior level in overseeing the delivery of social services.
 Experience supervising teams as well as supervising at least 4 people concurrently
 Experience developing and monitoring complex and multiple program budgets
 Deep programmatic experience in creating and managing programs.
 Must have competence in establishing, strengthening and maintaining relationships with multiple agencies, departments, businesses, and stakeholders.
 Proven track record of project management, policy analysis, and organizational development
 Excellent verbal and written communication skills.
 Proficiency in Excel.

Preferred Qualifications
 MA/MS in Human Services, Social Work or related filed preferred but not required
 Past experience providing services directly to clients in social services.
 10+ years of experience in the delivery and oversight of employee-focused services in a non-profit setting is preferred
 Bilingual (Spanish/English) preferred
 Familiarity with the Philadelphia Puerto Rican/Latino community and its resources
 Advanced Excel skills preferred.

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities pleas go to


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

More in "Job Opportunities/AmeriCorps Opportunities"

Stay Current in Philly's Higher Education and Nonprofit Sector

We compile a weekly email with local events, resources, national conferences, calls for proposals, grant, volunteer and job opportunities in the higher education and nonprofit sectors.