Certified Assistance Counselor (Part-time), AccessMatters

Posted by AccessMatters on October 06, 2014

The Certified Assistance Counselor (CAC) is a part-time (average of 21 hours per week) position. In collaboration with local partner organizations, the CAC will provide enrollment assistance for health insurance through the federal Health Insurance Marketplace for Pennsylvania residents who lack access to health insurance. The CAC will work closely with local partner organizations to identify eligible individuals and provide education about insurance options.

Essential Functions

  • Complete the HHS-developed training for facilitating enrollment, and be certified as an Insurance Assister.
  • Provide enrollment assistance (including completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and the Children’s Health Insurance Program (CHIP).
  • Provide structured education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
  • Distribute outreach materials to consumers, community members, partner organizations and businesses to build coverage option awareness.
  • Collect data on the individuals and groups reached through assistance services and report required data to supervisor.
  • Participate in a learning collaborative among staff in different locations to allow for team-building and development of ongoing relationships.
  • Attend and present at community events in order to promote coverage options and the Assistance Program services.
  • Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages, as appropriate.
  • Attend regular staff meetings.
  • Successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.

Knowledge, Skills, and Abilities

  • Organized and task-oriented.
  • Proficiency in presenting information and education one-to-one with a wide range of people.
  • Ability and demonstrated experience in working well with a team
  • Competency in coordinating multiple tasks in a variety of locations.
  • Ability to work without on-site supervision.
  • Ability to facilitate educational programs in diverse settings
  • Demonstrated ability to engage consumers in diverse settings (clinical, community settings) providing direct services or enrolling individuals in health insurance.
  • Demonstrated ability to communicate effectively verbally and in writing with individuals or groups.
  • Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system are required.
  • Strong oral and written communications skills are required. Candidates must have experience interacting respectfully with diverse cultural and socio-economic populations.


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