Case Manager, Project H.O.M.E.

Posted by on June 27, 2011

Case Manager, Project H.O.M.E.

Posted on: June 17, 2011

Job Title: Case Manager for supportive housing programs

The primary responsibilities of the Case Manager are to provide case management services and support as informed by the best practice, Critical Time Intervention. These services will be provided to individuals with histories of homelessness and/or chronic homelessness with mental illness and often co-occurring substance use disorders.. This position will provide support to individuals as they transition and settle into their new housing, and provide services that promote wellness, recovery, resiliency; community inclusion, employment and educational goal attainment.

Case Management
1. Establish ongoing relationships with individuals on your caseload
a. Maintain regular contact with identified individuals.
b. Identify issues of concern/need and address as appropriate to build rapport/trust
c. Discuss short and long-term goals with individual and develop plan to meet them

2. Conduct assessment, referral and provide follow-up services to individuals in appropriate treatment, residential and other services.
a. Initial emphasis is on housing stability and once settled, focus on other recovery oriented goals including support networks, employment/education and wellness self management.
b. Know individual’s treatment and residential history. Discuss what worked, what didn’t and why.
c. Identify and prioritize needed services and target most appropriate facilities.

3. Work with individual to reach identified goals emphasizing self-determination, responsibility and respect.
a. Assist individual with ID, benefits, case-management, health and other issues to support his/her progress.
b. Assist the individual to establish goals and outcomes that promote recovery and increased self-sufficiency.
c. Advocate for individual’s needs as necessary within larger system of services.

4. Record all follow-up information in CARES and/or outreach log, as appropriate
a. Inform Program Supervisor of clients who may be candidate for a Project H.O.M.E or other agency residence
b. Inform Program Supervisor of individual clients needing follow-up during the week.
5. Develop a broad familiarity of available treatment and residential services and support Project H.O.M.E.’s efforts to understand the needs of homeless individuals with behavioral health issue and effective approaches to assist them.
a. Visit behavioral health treatment sites and know how to access them
b. Know the behavioral health services available for persons with various needs, i.e. crises, medial complications, substance abuse issues chronic/low demand.
c. Attend ongoing training to learn new ideas in assisting mentally ill homeless persons.

Project H.O.M.E. reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

IMMEDIATE SUPERVISOR (S): Director for Residential Services (including Entry Level, Permanent Support Housing and Integrated Housing Programs or designated Program Manager
The work of Project H.O.M.E. is rooted in our strong spiritual conviction of the dignity of each person. As such, we strive to function as a community of individuals who demonstrate respect, courtesy, dignity, support and care for all people.

Our community of care extends to homeless persons, residents, vendors, consumers, staff, outside agencies and all people who enter our dwelling places. Thus, we work to avoid making assumptions and generalizations about people. We demonstrate and foster respect for cultural differences. We believe in our ability to listen and learn from one another.

Specifically, building community for Case Manager means:
1. Receiving and responding to work tasks in a courteous and timely fashion.
2. Meet and greet visitors, residents, other staff and co-workers in a polished and welcoming manner.
3. Intentionally maintaining open dialogue and verbal/written communication to eliminate chaos, confusion, and misunderstanding.
4. Strives to put others at ease and communicate in ways they can understand.
5. Develops and maintains smooth, cooperative working relationships with others.
6. Encourages open expression of ideas and opinions.

Additionally, all staff are responsible for the following:
1. Commitment to the mission of Project H.O.M.E.
2. Work at establishing a base of trust with each outreach client/consumer.
3. Develop good working relationships among community and staff.
4. Continue to learn about mental illness, addictions, and dually diagnosed residents.
5. Accept individuals “where they are at” while working to assist them.
6. Observe confidentiality, privacy, and dignity of each consumer.
• Knowledge & sensitivity of working with people with mental illness, dually diagnosed and/or in recovery
• Experience working with homeless persons;
• Ability to engage persons and develop rapport with complex needs in conversation
• Dedication to assisting others while fostering their self-esteem and dignity
• Excellent verbal & written communication skills
• Good computer skills (Microsoft Office Applications)
• Strong organizational writing and interpersonal skills
• A willingness to listen and respond to others with compassion
• Must have valid Drivers License
• Experience with the mental health system in Philadelphia is preferred.
• Prior case management experience is preferred
PHYSICAL DEMANDS: Able to climb Stairs and occasional lifting when necessary
WORKING HOURS: Monday – Friday and some weekends as needed
Total: 40 hours a week
Alternate on call pager for weekends. Hours vary based on program needs.
Prepared by: P. Holland Approved by:
Date: June 2011

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