Case Aide, Nationalities Service Center

Posted by on January 23, 2011

Nationalities Service Center
Position Description

Position: Case Aide      Department: Refugee Services
Reports to: Project Coordinator    FLSA Status: Non-Exempt
Revised: June 2009

Position Summary

This position is needed to provide continued support to the Burmese community as per NSC’s agreement as the sub-agency in the ORR grant lead by SEAMAAC.

The position is part time, approximately 20 hours a week.

The Case Aide position will report directly to the Project Coordinator and participate in department activities as necessary.

Essential Functions

•    Assist Burmese community members in accessing services
•    Teach Burmese community members how to access services
•    Translate for community meetings
•    Liaise between NSC and SEAMAAC
•    Case notes and monthly reports

Non-Essential Functions

1.    Adheres to NSC’s confidentiality guidelines and ensures the appropriate handling of sensitive information.
2.    Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
3.    Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

•    Burmese language skills
•    English language skills
•    Record keeping skills
•    Basic understanding of NSC’s mission, vision, values, programs and services, and business plan.
•    Burmese language skills
•    English language skills
•    Advanced record keeping skills
•    Willingness to use public transportation
•    Desire to work with refugees
•    Flexibility
•    Interest in public health policy implementation
•    Willingness to work early mornings
•    Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
•    Ability to effectively use standard office equipment.
•    Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
•    Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
•    Adheres to all NSC and departmental policies and procedures.
•    Attends all NSC in-services as required.
•    Strong
•    Ability to effectively interview and engage a client in appropriate programming.
•    Ability to effectively conduct one on one advocacy and/or educational presentations.
•    Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

Experience, Education, and Licensure

Minimum Experience: Experience working in a non-profit.  Proven ability to communicate with non-English speakers.

Minimum Education: Two-year degree from an accredited college in a related field of study.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
2.    The employee must occasionally lift and/or move up to 25 pounds.
3.    Operate related office equipment and use necessary tools.
4.    Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    The noise level in the work environment is usually moderate.
2.    Although work is primarily indoors, you will be required to travel outside to client and community locations.
3.    Position may require occasional trips to attend conferences seminars, and meetings.
4.    Certain visits or work related appointments might be scheduled outside of traditional work hours as necessary.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

For more information and how to apply, contact:

Nationalities Service Center
1216 Arch Street, 4th Floor
Philadelphia, PA 19107

Telephone: (215) 893-8400