Bilingual Housing Counselor, Clarifi

Posted by on May 06, 2013

Housing Counselor – Bilingual Spanish/English, Fannie Mae Mortgage Help Center

Summary
The Housing Counselor assists Fannie Mae borrowers in completing the steps necessary to avoid foreclosure by educating borrowers with their options, creating a realistic household budget, gathering the pertinent borrower and property information and documentation,  submitting completed workout request packages to servicers, assisting borrowers with follow-up actions as required, and ensuring the timely and accurate input of all case information into HCO, the client management system. The Housing Counselor implements borrower outreach strategies  to increase the number of borrowers served by the Mortgage Help Center.

Qualifications and Competencies

• Minimum of two (2) years of experience in housing/credit counseling, mortgage servicing, or mortgage lending.  This should include experience with individual borrower financial/budget analysis and customer service.
• Bachelor’s (B.A.) or Associates degree and two (2) years related experience and/or training; or equivalent combination of education and experience.
• Completion of NeighborWorks America Foreclosure Basics E-Learning Course # HO109el or equivalent is required. Additional training and certification in foreclosure prevention and default counseling through NeighborWorks America or the National Foundation for Consumer Credit Counseling is strongly preferred.
• Mortgage and Housing Industry Knowledge – Must possess strong knowledge in the area of mortgage default and/or foreclosure intervention counseling, specifically relating to current industry practices of loss mitigation including loan repayment, forbearance, modification, refinance, loan assumption, short sale, deed-in-lieu, community referrals, and other remedies available to homeowners to avoid foreclosure. Must understand the structure of the primary and secondary markets, the collection and loss mitigation functions of those entities collecting mortgage payments, household financial management and budgeting, and state and federal regulations regarding the foreclosure process. The counselor should possess the skills to obtain pertinent client information, analyze financial and property data, and understand the client’s goals to work with servicers to determine the client’s options for foreclosure avoidance and to assist the client in making informed decisions on his or her options.

http://clarifi.org/about-us/careers/housing-counselor-bilingual-spanishenglish-fannie-mae-mortgage-help-center