Benefits Outreach Specialist, Benefits Data Trust

Posted by Benefits Data Trust on February 9, 2015

Benefits Data Trust (BDT), a national not-for-profit organization, is committed to transforming how people in need access public benefits. BDT believes all vulnerable individuals and families across the country should be able to secure the benefits that enable them to achieve stability. To this end, BDT seeks to create a benefits access system that is simple, comprehensive and cost-effective. Since its inception in 2005, BDT has partnered with federal, state, and local agencies to complete over 365,000 benefit applications. When translated into dollars, BDT’s efforts have assisted low-income individuals in accessing an estimated $1 billion in benefits.

Benefits Outreach Specialist

We are looking for qualified individuals to serve as Benefits Outreach Specialists (BOS). Ideal candidates are results-driven, articulate, energetic, and possess a willingness to assist the populations we serve. The primary responsibility of BOS is to clearly provide public benefit education and application assistance to low-income people over the telephone through a mix of inbound and outbound calls in a call center environment. BOS also spend a portion of their time handling paperwork and entering data into a variety of systems.

Qualifications

• Outstanding communication skills (listening, needs assessment, empathy)
• Superb attention to detail and critical thinking skills
• Strong computer skills including MS Office
• Ability to work as a positive team member in a productive environment
• Prior non-profit/social service and/or call center experience preferred
• High School diploma required, college degree preferred
• Bilingual a plus

Why Join Us?

BDT supports a collaborative environment and values teamwork. We strive for a healthy, productive workplace, and want our staff to enjoy the opportunity they have to substantially contribute to the direction and success of our organization. From one of our BOS:

“We are an organization where our employees always feel welcome, productive, and vital. We are growing rapidly in a way that feels organized and exciting. It seems like there are always opportunities to progress and explore our strengths and improve our skills…We are definitely an office full of really cool, diverse, and passionate people.”

http://www.idealist.org/view/job/5zJGJXhGChSP