Benefits Outreach Specialist, Benefits Data Trust

Posted by Benefits Data Trust on June 16, 2014

Benefits Data Trust, a rapidly growing, national not-for-profit organization, is committed to transforming how people in need access public benefits. Located in Center City Philadelphia, our diverse and socially conscious staff enjoys a casual and productive work environment and most of all making a difference.

We are looking for qualified individuals to serve as Benefits Outreach Specialists (BOS). Ideal BOS candidates are results-driven, articulate, energetic, and possess a willingness to assist the populations we serve in accessing benefit programs.

Primary Responsibilities:

• Provide program education and in-depth application support to clients through inbound and outbound calls

• Review and process documentation necessary to determine clients’ eligibility for programs

Minimum Qualifications:

• High School diploma

• Outstanding communication skills (listening, needs assessment, empathy)

• Superb attention to detail and critical thinking skills

• Strong computer skills including MS Office

• Ability to work as a positive team member in a productive environment

Preferred Qualifications:

• College degree

• Bilingual a plus

• Prior non-profit/social service and/or call center experience

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