Behavioral Health Program Manager, Women Against Abuse

Posted by Women Against Abuse on January 15, 2019

Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization, including advancing culturally-responsive services? Women Against Abuse (WAA), is looking for an experienced individual to join the team as a Behavioral Health Program Manager! WAA, a 501(c)3 nonprofit agency, is Philadelphia’s leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With over 165 staff, WAA serves over 13,000 individuals each year through our direct services, education, advocacy and outreach (2 – 100 bed safe havens, 15 transitional housing apartments, aftercare community based case management services, legal services, hotline counseling, prevention & education, and advocacy).

Position Overview & Responsibilities:

The Behavioral Health (BH) Program Manager will organize services and administrative needs of our trauma informed behavioral health program. The Supervisor will supervise the Therapists and BH Interns within the residential programs (two 100 bed Safe Havens and our transitional services program).

Responsibilities will include but are not limited to:

  • Provide direct supervision to therapists,
  • Provide selection and coordination of interns at all sites,
  • Evaluation and oversight of the BH team,
  • Knowledge of trauma based therapeutic approaches,
  • Facilitation of monthly team meetings, Work with residential management team and other residential staff to ensure a coordinated Sanctuary and Trauma informed experience for residents,
  • Ensure all records and reports are complete in accordance with WAA standards;
  • Monitor and coordinate procedures and standards for CBH billing of behavioral health services,
  • Audit files on a regular basis in accordance with CBH regulations,
  • Regularly seek feedback from clients to support continuous program improvement and ensure that programs are responsive to their needs,
  • Work collaboratively with other departments to ensure smooth operations, and at times provide therapeutic
    support, both one on one or in groups to residents.

All responsibilities are implemented according to our mission and values and according to Agency standards, including the Sanctuary Model ®. Note: this position is on call rotationally which will at times require working outside of normal business hours.

 A Master’s Degree in Social Work (must be in clinical track), Counseling, Psychology or other social science related
 Licensed Social Worker or Licensed Professional Counselor required (LCSW a plus)
 A minimum of two years’ experience providing trauma informed therapeutic services to adults.
 A minimum of two years’ supervisory experience required.
 Previous experience overseeing CBH billing and program operations a plus.
 Bilingual in English and Spanish preferred.
 Knowledge Trauma Informed Services is required, the Sanctuary Model a plus.
 Experience in a residential setting is strongly preferred.
 Knowledge and experience working with diverse populations and in an urban setting strongly preferred.
 Knowledge of trauma intervention models.
 Knowledge of the dynamics and impact of trauma.
 Knowledge of the dynamics of addiction, co-dependency, recovery and relapse prevention is preferred.
 Ability to work with clients dealing with mental health, drug & alcohol and domestic violence issues.
 Strong oral and written communication skills.
 Proficient computer skills, including Microsoft Office software, Outlook, Word, & Excel, required. Prior experience using client database is required.
 Driver’s license preferred.
 Must satisfactorily pass criminal (state & FBI) and child abuse clearances and must complete Domestic Violence
Advocate Training.

Schedule: Full time, Monday – Friday, rotationally on-call. Location: North Philadelphia, local travel required
Salary: commensurate with experience as well as a generous, comprehensive benefit package.

For consideration, please send your cover letter, resume, and salary requirements to

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.

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