Associate Director of Partner Relations, Year Up

Posted by Year Up on January 2, 2017

Year Up is seeking an Associate Director of Partner Relations – Philadephia, PA to manage existing partner relationships; including responsibility for renewals, ongoing partner retention and satisfaction. Reporting to the Regional Director of Partner Relations, the Associate Director will facilitate day-to-day interactions between Year Up, interns and corporate partners to create mutually beneficial business relationships. As part of the Corporate Engagement team, s/he will help to connect top corporations in need of mid-level, and entry level, talent with high-potential urban young adults. This position will have tangible targets in achieving renewal/retention goals, developing and following up on potential account expansion opportunities, managing partner issues to resolution and ensuring high levels of partner satisfaction.

To be successful in this role, you will need to immediately build rapport with our current partners, developing a deep understanding of their business needs. You will bring a high level of comfort working with top level executives and will show outstanding professionalism and confidence interacting with senior leaders. An ideal candidate will bring demonstrated sales experience in a mission-driven social enterprise, exhibiting flexibility, strong communication skills, and the ability to interact fluidly with a variety of audiences.

The Associate Director, Partner Relations will also have the opportunity to interact with students as a mentor, group facilitator, and advocate; participating in building a positive educational environment.

KEY RESPONSIBILITIES:
The Associate Director, Partner Relation’s primary duties include:
Account Management:

• Responsible for 80%+ renewal rate of internship seats
• Ensure 100% customer satisfaction with Year Up service based on corporate surveys
• Expand multi-year commitments within existing partner base
• Be a proactive member of a small department in a collaborative, team-based environment
• Grow, develop, and manage relationships with key stakeholders in each account by providing responsive and high-quality customer service paired with high support of interns
• Drive internal internship seat sales and alumni hiring within corporate partner accounts by developing relationships with internal champions at current partner companies
• Conduct research and market analysis to identify potential opportunities within current corporate accounts to support future growth
• Manage and expand existing relationships with corporate accounts to facilitate account renewals and generate new business
• Hold team and self-accountable for executing revenue results against goals
• Initiate processes that establish high service operating practices to strengthen the internship program
• Develop methods for expanding manager training and preparation to better support successful internship experiences
• Coordinate partner relations events, including organizing corporate events, scheduling orientation meetings, and conducting corporate site visits to support interns
• Prepare and deliver effective presentations to connect with and educate potential partners
• Maintain partner and intern data on Salesforce.com ensuring complete and accurate reporting

Intern Support:

• Managing performance issues and coordinating communication to managers
• Troubleshoot and escalate issues and opportunities in internship performance as appropriate
• Implement and manage intern support resources by working closely with the Program team

Internship Event Execution:

• Work as part of a team to coordinate graduation attendance from managers at corporate partners
• Coordinate with accounts to host corporate partner panels
• Identify opportunities for specific engagement activities that meet the goals of the client

Site Team/Learning Community Member

• Active participant in site related and other national support activities, as required

QUALIFICATIONS:

• 5+ years’ experience in account management in a services based environment
• Bachelor’s degree typical/preferred
• Strong organizational and time management skills with exceptional attention to detail
• Ability to navigate, understand, and manage partner (sales) pipeline
• Demonstrated ability to generate leads, close business, and renew accounts
• Documented strength in meaningful relationship building, management and growth
• A consummate networker who is able to move comfortably and credibly in the business community
• Strong organizational and time management skills with exceptional attention to detail
• A professional and resourceful style with the ability to work independently and as a team player, take initiative and manage multiple tasks and projects at a time
• Able to collaborate across teams to support students and resolve issues; high comfort level in having one-on-one coaching conversations with students to provide professional guidance
• Enjoy working in a fluid, dynamic organization with a minimal amount of direction
• Ability to plan, introduce and lead processes that enable high quality growth
• Ability to lead, willingness to be led, and comfortable with situational leadership
• Excellent communication skills
• Proficiency with Microsoft Office required; Salesforce.com experience preferred
• A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

https://yearup.csod.com/ats/careersite/JobDetails.aspx?id=1055