Administrative and Guest Support Assistant, Eastern State Penitentiary Historic Site

Posted by Eastern State Penitentiary Historic Site on September 20, 2022

Eastern State Penitentiary Historic Site (ESPHS) seeks an energetic, self-motivated, highly organized team player with strong communication skills, the ability to multi-task in a fast-paced environment, a passion for the arts, and a positive attitude for the position of Administrative and Guest Support Assistant.

This position assists with the day-to-day operations of the group and event sales program (for both the daytime prison tour and Night Tours programs and the annual Halloween fundraiser — Halloween Nights) and also provides guest support for individuals and administrative assistance for the office staff.

Responsibilities include corresponding with group planners, confirming bookings, coordinating payments and post-tour follow up, providing receipts and asking for feedback and assisting with the sales of facility rentals and film and photo shoots. This position assists group and individual Halloween Nights guests with exchanges, reissuing tickets, customer support questions and reviewing chargeback claims by phone and email. During Halloween Nights, office hours will shift from daytime Monday-Friday to include some nights and weekends.

Other responsibilities include maintaining the organization’s master calendar, ordering, organizing and maintaining an inventory of office supplies, coordinating maintenance for the organization’s printers and office equipment, managing the in-kind donation program, and assisting with events as needed including the receiving of deliveries and purchasing supplies. This position performs active outreach to prospective clients, maintains and updates contact lists and databases, and, occasionally, makes trips to retail stores/outlets to purchase supplies when needed.

Full job description and application information.