Impact Director, City Year Philadelphia

Posted by City Year Greater Philadelphia on October 1, 2018

City Year Philadelphia is seeking an Impact Director (ID), who is responsible for achievement of impact outcomes via the management of daily programmatic operations. In partnership with two fellow IDs, the Impact Director supervises Impact Managers (IMs), who directly lead AmeriCorps members in achieving impact goals while experiencing a rewarding year of service. Specifically, the ID ensures that the right conditions and resources are in place for City Year AmeriCorps members to deliver Tier 2 interventions that support students in attendance, math, literacy, and social emotional learning, as well as Tier 1 supports such as after-school programming and academic classroom support. As part of the Impact Leadership Team, the ID collaborates with other directors, including Corps Director, Student Engagement and Analytics Director and the Sr. Director of Learning and Instruction, to oversee and foster opportunities for AmeriCorps members’ development, to ensure strong service impact in each cohort of schools, and to coach Impact Managers in achieving all site, team, and school-related goals. Strong management skills and a track-record of successfully leading and managing others to achieve goals is imperative to be successful in this role. Additionally, the Impact Director will also partner with the Sr. Director of Impact Delivery and the Managing Director of Impact to drive strategy that promotes the long-term sustainability of the site, to foster strategic relationships at the school, district and community level, and to serve on the Site’s Instructional Leadership Team.

Job Description

Impact Manager Supervision

  • Develop, manage, and coach Impact Managers through daily contact, site visits to schools, weekly check-ins, goal setting and planning, performance reviews and individual and group professional development opportunities
  • Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines
  • Facilitate best practice sharing across teams
  • Support Impact Managers in team leadership and in their reinforcement of compliance with all AmeriCorps standards and policies
  • Build a collaborative team amongst Impact Managers and school teams the ID supervises through “village meetings” and initiatives

Service Impact & Evaluation

  • Track, assess and action plan with Impact Managers on data deliverables, teams’ progress, observations, and general service impact on an individual and multi-manager basis
  • Work with Impact Managers to coach Americorps members on and ensure the quality of their daily service implementation
  • Regularly observe classroom and after-school programming
  • Collaborate with Impact Analytics staff to ensure timely entry of all data, address inaccuracies as needed and track task completion
  • Work with the Instructional Coaches (ICs) to regularly observe and provide feedback around classroom and out-of-school activities; partner with ICs and IMs to identify strategies for AmeriCorps member coaching and development
  • Ensure high safety standards are met for all in-school, after-school, and out-of-school activities where City Year is the lead partner, or is working in partnership with the schools, district, or other community partner

Relationship Management

  • Build and maintain relationships; support Impact Managers in building strong relationships with school site stakeholders; serve as supervisory contact with principals and school liaisons
  • In partnership with the Senior Director of Impact Delivery, identify barriers to service implementation at the school and district levels, and support in trouble-shooting solutions while identifying and capitalizing on opportunities to spread promising or best practices
  • Develop and advance relationships with Network Assistant Superintendents to advance impact outcomes and remove barriers at the school and district levels
  • Intervene during any City Year Philadelphia and/or school crises
  • Create and oversee neighborhood engagement strategy, including partnering with site leadership on cultivating local government relationships and other city/neighborhood engagement
  • Annually recommit all existing City Year Philadelphia school partners who meet Conditions for Success thresholds and secure additional City Year partners (as appropriate)

AmeriCorps Member Management, Training, and Development

  • Maintain site’s adherence to standards and national programmatic baselines
  • Partner with Corps Director to ensure execution of and compliance with all AmeriCorps and City Year requirements, policies and audits
  • Collaborate with Impact Leadership Team to establish training vision and execution plan, providing support for AmeriCorps member trainings as needed
  • Communicate with Impact Managers regarding AmeriCorps member development needs
  • Coach Impact Managers and AmeriCorps members through team management, accountability, and standards issues, including related disciplinary actions

Organizational Initiatives & Site Support

  • Collaborate with site directors and other leaders on the ongoing operations of the organization and accomplishment of all departments’ goals in a mutually beneficial way
  • Participate as a member of the Site Leadership Team, the Department Director Team and Impact Leadership
  • Team, providing strategic insight into site priorities
  • Participate as a member of the City Year national network’s Program and Service Team
  • Lead on selected network initiatives, as needed, including creating baseline trainings, collateral, and tools
  • Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
  • Attend overnight conferences including Summer Academy, a week-long training conference for all City Year Staff held in Boston in July, and additional engagement and training activities

Basic Qualifications

In order to succeed in this role, an applicant must have the following competencies:

Team Collaboration & Leadership: values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes diverse groups towards achieving goals; proven ability to have challenging conversations and enforces accountability to performance goals

Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions; effectively manages, owns and champions decisions

Relationship Development: takes initiative in establishing new partnerships, demonstrates cultural/diversity competence; builds trust in critical partner relationships, both internal and external to City Year; demonstrates personal presence and confidence when working with partners

Talent Development: challenges and encourages professional growth of others; proven ability to provide ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs

Executes to Results: routinely meets required objectives; tracks and communicates progress, including potential delays in a timely manner; accurately determines length and complexity of tasks and projects; assigns priorities and time parameters and holds others accountable; uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results

Additional Experience and Qualities Needed:

  • BA/BS or extensive City Year experience required
  • Background in education preferred
  • Commitment to and experience with community service, national service, and/or the development of young people as leaders
  • Demonstrated talent for developing diverse talent through performance plans, reviews, and leadership opportunities
  • Ability to adapt and thrive in a diverse, youthful, high-energy, entrepreneurial and rapidly-changing environment
  • Attitude essentials: growth mindset, passion for City Year’s mission, detail oriented, commitment to teamwork
  • Must have reliable means of transportation or be able to navigate local public transportation system

To Apply

Qualified applicants should apply and submit a resume with cover letter and salary requirements. Applications without each of these 3 items will not be considered. No phone calls, please.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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