Site Manager, Campaign for Working Families

Posted by on September 7, 2009

Campaign for Working Families

Position Description:    Site Manager (Full/Part-Time Seasonal positions)

Reports to: Director of Operations, Campaign for Working Families

Program:    The Campaign for Working Families facilitates expanded income security to low-wage workers in the Philadelphia region by increasing their access to the Earned Income Tax Credit (EITC) and other federal credits, low cost financial services, improved financial planning, and public benefits. During the tax season, the Campaign runs a number of tax sites throughout Philadelphia, staffed primarily by volunteers that provide free tax preparation services for low and moderate income families and individuals.

Purpose of Position:    Provide coordination, organization and supervision for all aspects of a Campaign tax site during the tax filing season. The Site Manager is ultimately responsible for maintaining the quality procedures and processes required by the IRS and Campaign to ensure the overall accuracy of tax returns prepared and e-filed at the site.

Length of Appointment:    Mid-January to May 1, 2010 average of 20 to 45 hours per week, depending upon site assignments.  Must be available for trainings during October through December 2009.

Responsibilities:
•    CUSTOMER SERVICE
o    Create a welcoming atmosphere for tax customers and volunteers
o    Responsible for     all aspects of customer service.

•    SITE OPERATIONS
o    Ensure smooth operations of tax site.
o    Work with site liaison and or site team regarding set up and logistics of the tax site necessary to accommodate the following:
–    Intake
–    Screening
–    Tax Preparation
–    Designated Quality Review
–    Return Close Out (forms and signatures)
o    Attain IRS tax certification at the Intermediate level for volunteer tax preparation.
o    Attain software and tax processing knowledge necessary to support volunteer tax preparers.
o    Maintain electronic filing and confirmation process for tax returns prepared at the site.
–    Transmit tax returns on a timely basis.
–    Verify acceptance of returns via Acknowledgement reports within in 48 hours
–    Manage rejected returns in a timely manner.
o    Prepare required weekly statistical reports for the Campaign for Working Families.
o    Maintain accurate and complete customer files for all taxes completed
o    Manage closedown of the tax site and organization of tax forms and preparation of customer files and data as required by the Campaign
o    Manage Assistant Site Manager such that support/coverage at the tax site is maximized and delegate administrative responsibilities.
o    Maintain effective communication with volunteers and the Campaign.

•    IRS COMPLIANCE AND QUALITY CONTROL
o    Responsible for IRS compliance regarding quality procedures, reviews and site visits.

•    SUPERVISION AND RETENTION OF VOLUNTEERS
o    Support all volunteers by providing tax assistance as required at the site
o    Proactively manage volunteers in terms of scheduling and training to maximize productivity
o    Cross train volunteers to cover all aspects of the tax preparation process beyond tax preparation (quality control; filing; screening customers etc).
o    Focus on volunteer retention and satisfaction to ensure future volunteer availability and ongoing support for the tax site
o    Work to ensure that each volunteer’s opportunity to support the tax site is optimized.

Qualifications:
–    Commitment to the mission of the Campaign for Working Families, the individuals and families we serve
–    Associate or Bachelor’s degree in related field or previous experience with VITA or computer tax preparation software.
–    Ability to obtain IRS volunteer tax certification at the Intermediate or higher level
–    Organizational and leadership/management skills including previous supervisory experience
–    Communication and interviewing skills
–    Basic tax knowledge (Form 1040, 1040A and 1040EZ) desired; prior tax software experience desirable.
–    Ability to work with the public, volunteers, and partners in a helpful and supportive manner.
–    Must have daily access to e-mail and a PC either at home or professionally.
–    Computer literacy including Microsoft Office/Excel required; database experience is a plus.
–    Willingness to work in hectic, ever-changing environment with good humor.
–    High energy, organized, professional, outgoing personality required for success in this position.

Interested parties should send cover letter and resume to:

Mildred Chavarria
Director of Operations
Campaign for Working Families
1207 Chestnut Street, 5th floor
Philadelphia, PA 19107
mchavarria@gpuac.org