RSVP AND COMMUNITY SERVICES COORDINATOR – KleinLife Senior Services

Posted by KleinLife Senior Services on April 23, 2019

FLSA Status: Exempt

Union Eligible

Classification: PI

Position Summary

The RSVP (Retired and Senior Volunteer Program) and Community Services Coordinator reports to Director of RSVP at the KleinLife.  The RSVP and Community Services Coordinator is responsible for recruiting and overseeing new and existing Volunteers in RSVP and providing case management, information and referrals and supportive counseling to the clients of the Home Delivered meal program and the NORC.  He/she will also support the Program Director as needed.

Essential Duties and Responsibilities

1.RSVP duties

• Supervise volunteers who work onsite in RSVP signature programs such as Home Delivered Meals.
• Creates new and innovative programs for outreach and marketing RSVP for volunteer recruitment
• Ensures that all commensurate paperwork for new and current volunteer stations, as well as volunteers is completed.
• Develops and implements a plan for increasing the number of significant community partnerships including non-profits and corporations in Center City, South Philadelphia, and the surrounding areas to increase the number of volunteers

2. Home delivered meals program duties

• Conduct intakes, social services assessments of new and existing clients in the office, via phone or home visits, if appropriate.
• If appropriate, create an action plan.  The plan indicates needs and recommended services including but not limited to home maintenance, repairs, home delivered and congregant meals, food pantry, KleinLife membership, transportation, etc.
• Connect clients to community resources.  Assist and advocate in connecting to public benefits if needed.
• Follow up with clients to assure connectivity and provide support for clients for various issues.
• Responsible for maintaining logs, data entry, statistical reports for all programs.
• Supervises staff in absence of Director.
• Assists in Senior Services Department activities as needed.

General Responsibilities

1. Performs all tasks and duties in an efficient and safe manner.
2. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
3. Represents KleinLife in a manner that conveys professionalism, confidentiality, courtesy, fairness,    personal integrity, and respect for others. 

Qualifications 

1. Education and/or Experience

• Bachelor’s Degree or other appropriate degree or equivalent experience
• Experience in formatting partnerships and collaborations
• Experience in program development and implementation, as well as Marketing/Promotions preferred

1. Skills and Abilities

• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, and Outlook
• Knowledge of Microsoft Publisher preferred
• Must possess a valid driver’s license and have access to a vehicle

REQUIRED COMPETENCIES

1. QUALITY & PRODUCTIVITY

Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction for manager.

2. PROFESSIONALISM

Demonstrates self control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization.

3. ACCOUNTABILITY

Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work.

4. COLLABORATION & TEAMWORK

Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others.

5. COMMUNICATION

Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism.

6. LEADERSHIP

Provides direction and motivation and sets an example through open communication and modeling best practices. Provides appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and departments.

7. CUSTOMER FOCUS

Dedicated to meeting the expectations and requirements of customers.  Consistently acts with customers in mind.  Establishes and maintains effective relationships with customers and gains their trust and respect.

Cover Letters and Resume’s should be sent to John Eskate, Director of RSVP Philadelphia and Community Services, at jeskate@kleinlife.org.