Family Services Coordinator, Lutheran Settlement House

Posted by Lutheran Settlement House on August 11, 2014

Family Services Coordinator, Lutheran Settlement House
Posted on: July 30, 2014

Under the supervision of the Assistant Director, the Family Advocate is primarily responsible for maintaining consistent and supportive contact with families residing in transitional housing. Coordinates and monitors the assessment, treatment planning process, and follows up on each resident. Conducts case management services including assessment, goal planning, advocacy, linkage to community resources, and support in obtaining permanent housing.

Essential Duties and Responsibilities:

• Provides intensive case management, advocacy, and supportive services to victims of domestic violence and their families who are living in transitional housing.
• Provides biweekly case management, advocacy, and supportive services to victims of domestic violence and their families who are living in aftercare permanent housing.
• Meets with residents during both daytime and evening hours as needed based on resident availability.
• Provides quality client services and maintains client records accurately in accordance with agency standards.
• Counsels clients, assisting them to identify and resolve problems and make effective use of resources.
• Organizes and facilitates community meetings and groups.
• Completes monthly reporting to program and assists in reporting quarterly to 1260-HDC.
• Collects savings from residents and maintains accurate records of these funds.
• Completes apartment inspections to identify problems which could interfere with PHA approval. Provides life skills supports to residents in overcoming identified problems.
• Assists resident with completing PHA, Section 8, and other housing applications.
• Aides the After Care Advocate in providing after-care supports to families who have moved from transitional housing into permanent housing.
• Develops and maintains contact with other agency staff and local service providers to create individualized services for residents and their families.
• Maintains up-dated information regarding procedures for obtaining and enforcing protection from abuse court orders. Remains current with local, state, and federal laws that impact services to domestic violence victims and their families.
• Maintains up-dated and accurate resource and referral information on domestic violence, drug and alcohol services, housing, child services, health care, and other related issues.
• Provides scheduled hotline coverage.
• Provides on call emergency services one weekend a month.
• Participates in team/staff meetings, counselor meetings, in-service trainings, and other LSH/BDVP functions as may be required.
• Meets regularly with supervisor to review program activity, services issues, and other program matters. This includes a routine review of service documentation and other program information to assure compliance with program standards and agency service goals.
• Assists with the annual evaluation of the BDVP programs and services, and participates in the development of new program concepts.
• Other related duties as assigned by supervisor.

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