Lifesaving Supervisor, Pennsylvania SPCA

Posted by Pennsylvania SPCA on July 28, 2014

SUMMARY: The Lifesaving Supervisor is responsible for the day-to-day operations of all lifesaving duties , including but not limited to: adoption placement for shelter animals both at the shelter and at offsite adoption events, creating a positive experience for clients, meeting adoption and revenue goals, ensuring quality customer service, ensuring accurate record keeping for animal disposition, providing training for Lifesaving staff and volunteers in all aspects of the lifesaving department, assisting in volunteer programs as needed, and promoting animals and the Lifesaving Programs to the public. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

PRINCIPAL DUTIES

• Maximize the number of adoption outcomes for all eligible animals via assertive use of best practices and methods in animal shelter animal adoptions.
• Supervises and trains Lifesaving staff and volunteers assuring they are trained in all policies and procedures, and deliver quality customer service, including assisting all clients with finding appropriate pets by facilitating introductions to appropriate animals and disseminating appropriate information
• Providing high quality customer service to people who visit or call the Pennsylvania SPCA
• Monitoring the activity in the Lifesaving department regularly and assisting as needed
• Develop and maintaining written policies, procedures, protocols, forms and training materials for the Lifesaving department (obtain approval as needed)
• Resolving problems and addressing any customer dissatisfaction in regards to the Lifesaving department
• Creating and implementing adoption promotions (with approval) to address the fluctuating needs of the animal population
• Interfacing with and supporting members of the public in regards to training and acclimating rehabilitated shelter animals into permanent homes
• Keeping animal records current with information which will help place them into suitable homes, foster homes or rescue
• Entering medical examinations and behavior notes in Petpoint as needed
• Schedule or delegate off-site adoptions, as well as, in-house adoption promotions and events as needed
• Maintaining knowledge of companion animal behavior and health, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes
• Monitoring the health of the animals in the shelter, and entering the shelter, on an ongoing basis by rapidly identifying any health problems or conditions (medical or behavioral) and immediately reporting them to the appropriate party

EDUCATIONAL REQUIREMENTS

High School Diploma or equivalent. Two years of management experience and four years of public contact work, preferably in sales and/or animal adoptions.

EXPERIENCE, ABILITIES AND QUALITIES REQUIRED

• Current, valid driver’s license and approval as an eligible driver
• Strong written and verbal skills, including the ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people
• Affection for animals, concern for their welfare, and a willingness to accommodate animals in the work place
• Strong problem solving skills – focusing on finding solutions to problems and challenges;
• Strong organizational and computer skills
• The ability to remain pleasant and calm even in stressful situations
• The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others
• The ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant
• Flexibility, ability to manage multiple tasks
• Ability and initiative, work with minimal supervision and direction
• Knowledge of animal behavior and common medical conditions (Or a willingness to rapidly gain this knowledge)
• Comfort and ability in working with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies
• Ability to accommodate varied work assignments and schedules. Ability to provide leadership and direction to employees and volunteers
• Maturity, good judgment and professional personal appearance
• Ability to lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain an animal when necessary

IMMEDIATE SUPERVISOR Senior Manager of Shelter Services

HOURS FLSA STATUS: EXEMPT POSITION Minimum of 8 hours per day, 40 hours per week. Daily hours and days of the week may vary according to the needs of the department schedule. Includes weekends, night, holiday and on-call work.

INTRODUCTORY ASSESSMENT PERIOD The introductory assessment period runs from the date of hire for three months thereafter. For employment in any position with the Pennsylvania SPCA, this introductory assessment period is the period during which the specifics of the job are learned. During this period, either the employee or the Pennsylvania SPCA may end the employment relationship without notice or prejudice.

EMPLOYMENT There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Pennsylvania SPCA that even exempt positions are governed by the needs of the agency, which means that employment is for no specified term and either the Pennsylvania SPCA or the employee, may terminate that employment at any time. The Chief Executive Officer has final authority over these decisions and determinations.

The Pennsylvania SPCA is an equal opportunity employer.

http://www.idealist.org/view/job/fswDdncWB7SP