Program Specialist, Philadelphia Works, Inc.

Posted by on February 10, 2014

Program Specialist, Philadelphia Works, Inc.
Posted on: January 29, 2014

Job description
The Program Specialist is responsible for coordinating efforts and executing tasks related to monitoring, tracking and documenting programmatic activities for special programs. Responsibilities also include assisting the Manager of Program, Youth in the programmatic monitoring, reviewing and reporting of the Youth program performance and services. This position will ensure program compliance, analyze data and performance management reports and identify and remedy problems.

In this position you will be responsible for the following duties:

Identify the full scope of the special program and coordinate efforts and expectations which include customer service, data collection, analysis and reporting, compliance, tasks and timelines. Monitor program status and provide routine status reports to management. Identify, document, mitigate and track program/project risks, problems and issues that may impact meeting program goals. Identify training needs and ensure that the appropriate technical assistance is provided. Interface with appropriate internal and external partners and facilitate meetings to discuss programmatic issues and status of the program. Conduct programmatic monitoring using program monitoring tools to evaluate program operations, audit program compliance and ensure quality customer service is rendered. Provide technical assistance and coaching when appropriate to ensure program compliance and quality program performance. Ensure incoming data are accurate, timely and entered into the appropriate database or tracking system. Ensure all required programmatic data are captured to meet program, provider and data analysis needs. Analyze all relevant data reports and compare to Philadelphia Works and State performance management results to identify performance trends. Create comparative statistical reports and trend analysis in collaboration with Research Policy and Innovation to summarize performance data and report inaccuracies to Philadelphia Works Leadership. Prepare accurate and timely reports of performance review findings by using data obtained from program monitoring reports, analyzing trends and inefficiencies and recommending actions for improvement. Compare findings of current reports to previous reports findings to track changes as they apply to improvement recommendations and action plan. Draft new policy in collaboration with Sr. Policy Associate and/or Compliance Officer as a result of the review and analysis. Attend all internal and external meetings as requested.

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