Residential Support, People’s Emergency Center

Posted by on August 26, 2013

[emailed 8/16/2013]

Job Description – Residential Support

Department: Center for Empowerment and Life Skills
Classification: Non-Exempt
Reports to: Manager, Center for Empowerment and Life Skills

JOB DESCRIPTION
Summary:
Residential Support staff members are responsible for the overall safety and well-being of residents that are housed in PEC’s emergency, transitional and permanent housing units.

Essential Duties and Responsibilities:
Safety
– Greet visitors and ensure all visitors and volunteers sign in/out upon entry/exit to PEC’s emergency, transitional and permanent buildings
– Adhere to PEC’s scheduled building security checks to maintain safety for residents, guest and staff
– Enforce PEC’s building rules, expectations and regulations; cognizant of emergency action plan
– Intervene in crisis situations between residents and assist in de-escalating anger and tension situations
– Record all non-compliant activities on communication log and report activities to appropriate staff: Property Manager, Case Manager, etc.
– Report suspected child abuse/neglect to both PEC staff and to the appropriate local and state authorities
– Submit maintenance request for minor repair work; Report hazardous and emergency conditions to Property Manager or Maintenance Supervisor immediately
– Oversee all resident activity in common and dining areas

Life Skills
– Supervise and monitor assigned resident chores for designated locations: kitchen, common areas and bedrooms
– Monitor self-administration of medications
– Promote and encourage residents to participate in programs supporting their mental, physical and spiritual recovery

Supportive Services
– Provide meal service assistance to residents during meal times
– Distribute supplies (linens, toiletries, cleaning) to residents
– Record all incoming calls of individuals seeking emergency housing; If vacancies do not exist at PEC, provide alternative locations
– Disburse and secure petty cash and tokens to residents and accept and secure resident savings. Record all transactions in appropriate logs.
– Accompany DHS teenagers to the hospital in emergencies or for scheduled appointments when there is no available case manager on duty

Other
– Maintain cleanliness of front office and all common areas
– In the absence of a Case Manager, conduct interviews for new residents and orient new residents to emergency/transitional housing rules, regulations and responsibilities

Competencies:
– Oral and Written Communications
– Reliability
– Acceptance of Feedback
– Team Skills
– Listening Skills
– Composure
– Initiative
– Client/Customer Orientation

Required Education and Experience:
– High School Diploma or GED required
– Experience in human service organization as paid staff or volunteer

Benefits Offered
People’s Emergency Center provides a generous benefits package, which includes group health insurance, vacation, personal and sick benefit time, flexible benefits plan, 401k plan, disability and life insurance.

Salary
Commensurate with experience.

Contact
For immediate consideration for this position, please email your resume to sscareers@pec-cares.org or fax resume to the Human Resources Department, 267-777-5884. Visit PEC’s “Careers at PEC“ web page: http://www.pec-cares.org.

EOE/M/F/D/V