Case Manager, Nationalities Service Center

Posted by on March 14, 2011

Case Manager, Nationalities Service Center

Posted on: March 4, 2011

History and Mission
NSC is a non-profit organization that provides social, educational, and legal services to immigrants and refugees in the greater Philadelphia area. Our strength lies in the diversity of our clients and services. Since NSC’s founding in 1921, our mission has been to help immigrants and refugees participate fully in American society. Each year, we help approximately 4,000 individuals from over 90 countries.

Position Overview
The Case Manager position will provide social service case management services to the refugee and immigrant populations within the NSC service area.

The Case Manager position will deliver the highest level of case management services through effectively determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.

The Case Manager position has internal contacts with the entire administrative staff and external contact with clients, visitors, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. This position is expected to represent NSC in a professional manner.

Job Responsibilities
1. Social service case management of immigrant and refugee clients, including those enrolled in the federal Matching Grant and Reception and Placement programs. This includes:

– Coordination of pre-arrival services.
– Orientation of new families.
– Tracking process and needs of clients and their families.
– Communicating with third parties, such as employers, anchor relatives, school officials, welfare staff, etc. on behalf of the clients, and assisting in the transportation of clients to doctors’ appointments, social security offices, etc.
– Maintaining accurate, timely and orderly case and database records and preparing reports in a timely and accurate manner.
– Advocating on behalf of the clients and those similarly situated within NSC and throughout the boarder community.

2. Conduct all activities within the funders’ and NSC’s guidelines.

3. Actively participate in weekly case meetings and other department, agency, community and provider meetings, as needed.

4. Conduct outreach to clients through participation in outside events and distribution of material within the community including ethnic and community affairs, ethnic churches and other sites frequented by immigrants and refugees.

5. Prepare reports as needed.

6. Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.

7. Adheres to NSC’s security guidelines and ensures the appropriate handling of sensitive information.

8. Facilitates and attends relevant staff meetings to promote communication and execution of goals.

9. Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.

10. Other duties as assigned within the scope of position expectations.

Reporting Relationships

The Case Manager position will report directly to the Refugee Settlement Manager and participate in department activities as necessary.

Qualifications and Experience

• Basic understanding of NSC’s mission, vision, values, programs and services and business plan.

• Knowledge of employment related resources in the area.

• Knowledge of job development practices and concepts for both the employer and the employee.

• Ability to effectively communicate and interact with a population of diverse and multi-cultural individuals and groups on a regular basis.

• Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.

• Ability to effectively use standard office equipment.

• Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.

• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.

• Strong written and verbal communication skills and effectively communicate with individuals and groups.

• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.

• Ability to effectively understand and assess a client’s need, perceptions, issues, and concerns and make sound decisions, referrals, and recommendation in the best interest of that client.

• Ability to effectively conduct one on one advocacy and/or educational presentations.

• Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

• Adheres to all NSC and departmental policies and procedures.

• Attends all NSC in-services as required.

Please email detailed letter of interest and résumé to:

Pamela Jones-Burnley
Nationalities Service Center
1216 Arch Street, 4th Floor
Philadelphia, PA 19107
pjones-burnley@nscphila.org