Technical Project Manager, Critical Path Project

Posted by on January 02, 2011

POSITION DESCRIPTION
Position: Technical Project Manager
Reports To: Critical Path Digital Inclusion Supervisor
Hours Weekly: 40 (2 year position.) This is an exempt position.

For over twenty years, the Critical Path Project, a program of Philadelphia FIGHT, has focused on addressing the disparities in access to the Internet in Philadelphia by offering a suite of Internet Services to the community at large including free email, electronic list accounts, and website hosting. Through the Critical Path Project over 11,000 Philadelphians got their first Internet accounts and got online.

Philadelphia FIGHT through current stimulus funding has a 2 year full time position for a creative individual who has technical knowledge as well as project management skills and is able to think outside the box to increase Internet access to those who are least likely to have it. This position will represent Philadelphia FIGHT both on site and in the community, in a courteous, efficient manner that reflects the high level of integrity and customer service mandated by Philadelphia FIGHT.

This position will be responsible for overseeing the technical aspects of the Critical Path Project program. They will be responsible for developing a technical strategy and implementing new technologies that low-income Philadelphians can use to gain technical skills and greater access to the Internet; including the implementation and technical support of 27 Community Computer Labs around the City of Philadelphia. This position will also be responsible for overseeing and maintaining the Critical Path Project’s suite of Internet Services.  They will be ensuring that projects are completed in a timely and efficient manner, working with and training staff and volunteers as necessary, and collaborating with FIGHT’s many partner organizations.

Responsibilities:
•    Oversees the technical aspects of 27 Public Computing Centers and provides help desk support to all sites.
•    Works with vendors, IT service partners, and community organizations to ensure public computing centers are functioning well
•    Tests and implements new software and technologies for the Critical Path Project.
•    Troubleshoots with partner organizations regarding hardware and software problems that arise at the 27 locations and resolves technical issues.
•    Manages Critical Path Internet Services, including website hosting, email accounts, electronic Mailman lists.
•    Creates processes and procedures for help desk support.
•    Works closely with the City of Philadelphia’s Department of Technology and the Urban Affairs Coalition on grant contracts and deliverables.
•    Serves on Planning Committees that are directly related to the work of the Critical Path Project.
•    Assists in training public computing center Facility Assistants on basic troubleshooting techniques.
•    Works on development of Critical Path website content and other online media including blogs, social networking sites, and other upcoming digital tools for marketing.
•    Represents the Critical Path Project on committees with other FIGHT programs including Client Relations Committee, and AIDS Education Month committee.

Requirements:
•    BA, MA or MS degree preferred or 3-5 years experience with supporting end-user computing, community technology or digital inclusion programs.
•    Detailed knowledge of computers and peripherals
•    Detailed understanding of the Microsoft Windows 7 operating system, and experience with a wide range of applications and hardware.
•    Expertise with Microsoft Office Applications
•    Familiarity with basic LAN topology, routers, switches and wireless technology and security
•    Familiarity with Apache, Linux and Web technologies
•    High level of discretion in dealing with sensitive and confidential information
•    Ability to work independently as well as a member of a team
•    Ability to independently identify, research, balance, prioritize and troubleshoot technology projects and issues
•    Rigorous attention to detail and keen problem-solving skills
•    Excellent interpersonal skills and skilled at working within a team-oriented, collaborative environment.
•    Demonstrated and persuasive written and oral communication, organization and presentation skills.
•    Flexible, self-motivated, organized, able to work well under pressure
•    Ability and willingness to lift, move, and setup computer hardware and peripherals

Philadelphia FIGHT is an AIDS Service Organization whose mission in recent years has expanded to include attention to the social problems that create vulnerability to HIV. FIGHT’s programs are designed with significant input from the affected communities, and respect the dignity and life experience of the people who participate in them, along with their right to self- determination in their own treatment and life choices. FIGHT’s goal is to end the AIDS epidemic within the lifetime of people living with HIV now and believes that the Internet is a critical tool in ending the epidemic.

To apply please email your resume and cover letter to:
Terry Trudeau, Human Resources Director
Email: ttrudeau@fight.org