Congreso de Latinos Unidos

Post-Secondary Transitions Coach, Congreso de Latinos

Posted on March 21, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a full-time Post-Secondary Transitions Coach. The Post-Secondary Transitions Coach offers comprehensive services to students, from the admissions process to degree completion. This role works on specific tasks that impact positive recruitment and retention and the overall experiences of students in the program. The Post-Secondary Transitions Coach will use excellent customer services skills to troubleshoot, assist with college system navigation and paperwork completion. The Post-Secondary Transitions Coach will be a leader in demonstrating the highest expectations for all students and faculty within a safe, healthy, nurturing, and goal-oriented educational
community. This position reports to the Educational Services Manager.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Perform recruitment and screening duties as assigned
 Organize and lead excursions to local colleges for E3 and Next Step students
 Assist and advise students in matters of processing of financial aid, placement testing, registration, college counseling, admissions procedures and other post-secondary admissions issues as needed
 Ensure that students persist through their first year of college and through graduation, despite
potentially significant external challenges and limited academic preparedness
 Provide follow-up to students via phone, letters, email, and scheduled appointments
 Maintain a presence and rapport with students, parents, staff, and other community members
 Collaborate with staff to develop nonacademic skills curriculum that includes professional presentations from regional experts and special events
 Monitor student attendance and communicate truancy patterns
 Model school behavior standards of professionalism
 Work with staff and faculty to develop intervention strategies for individual students
 Provide intervention strategies for classroom behavior and address social barriers outside of class
 Recommend students for professional social services through Congreso as necessary
 Enter, collect, analyze, and review data in developing progress reports, evaluations, and for making information-driven decisions and recommendations for improving student support services
 Support in coordination of events like graduation, college fairs, mid-term celebrations, etc.
 Exhibit excellence in customer service to create comfortable, streamlined application process
 Ability to work as part of a team and quickly adapt to the program’s structure, policies and procedures

Minimum Qualifications
 Associate’s degree
 Sound knowledge of business correspondence and ability to proofread and edit written materials
 Excellent oral and written communication skills and efficient multi-tasking skills
 Computer proficiency in Microsoft Office Suite required (Word and Excel)

Preferred Qualifications
 Bilingual (English/Spanish)

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees,
clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities please go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal
employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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