New Handbook: The Value of Relationships: Improving Human Services Participant Outcomes Through Social Capital

Posted by U.S. Department of Health and Human Services on October 27, 2020

This handbook is a go-to resource for human services providers looking for practical ways to implement social capital building practices to improve participant outcomes. Building on findings from over a year of research on ways human services can build and leverage participant social capital, or the value that arises from connections, networks, and relationships, this handbook details five principles undergirding social capital practices and eight emerging social capital practices. Included in the description of each emerging practice are real world examples of how they have been implemented across the country and a worksheet to help human services providers think about how they can implement these practices in their own work. Editable versions of these worksheets are available. The emerging principles and practices identified are:

Emerging Social Capital Principles

  1. People at the Center
  2. Relationships as Assets
  3. Staff and Participants as Partners
  4. Cultural Competence
  5. Emotional Intelligence

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