Membership and Communications Manager, National Housing Resource Center

Posted by on January 21, 2013

Membership and Communications Manager, National Housing Resource Center, a project of Tides Center
Posted on: January 2, 2013

The National Housing Resource Center (NHRC) is a national advocacy organization providing leadership for the nonprofit housing counseling community and the clients they serve. Housing counseling agencies are working to prevent foreclosures, increase homeownership opportunities, and assist underserved communities. NHRC is bringing together the many parts of the housing counseling community to be an effective voice in policy making and program design. Employees will impact and help develop national housing policy, working with HUD, Treasury, the Consumer Financial Protection Bureau, and housing advocates.

The Membership and Communications Manager (MCM) will increase the participation of nonprofit housing counseling agencies, networks, national organizations in the National Housing Resource Center (NHRC), engage them in policy making, and build strong internal and external communications programs.

The Membership and Communications Manager is an exempt position. Exempt employees are expected to work the appropriate and necessary time in order to complete key assignments and related tasks on schedule.


  • Develop and maintain an NHRC website
  • Recruit nonprofit local housing counseling agencies, state networks, and national housing counseling organizations to join NHRC
  • Design and implement an NHRC membership benefits program, including discounts, resources, and services which will increase the value for a nonprofit agency to join NHRC
  • Design and implement regular surveys for housing counseling agencies to provide current data on emerging issues
  • Build and maintain list serves for communication with housing counselors, HUD Intermediaries, and issue based taskforces.
  • Communicate NHRC policy positions through NHRC channels and external media
  • Develop membership tracking and renewal programs
  • Work closely with the Program and Policy Manager and Executive Director to help develop consensus positions on policy issues
  • Distribute and promote policy briefs and position papers to policy makers and member organizations
  • Increase the visibility of NHRC among housing counseling agencies, networks, and national organizations
  • Convene and participate in conference calls and meetings for housing counseling agencies
  • Provide appropriate content for the NHRC website, list serves, and all other NHRC outlets.
  • Promote NHRC position papers with print, broadcast, and internet media
  • Maintain a list of members able to provide statements to the media
  • Represent NHRC at public meetings, conference calls, and electronic discussion forums.
  • Raise funds for the ongoing operation of the organization

· Develop the reputation of housing counseling and NHRC among executive offices (HUD, Treasury), regulators (CFPB, OCC, Federal Reserve), elected officials
· Increase affordable housing opportunities for counseling industry
· Identify Fair Housing and Fair Lending violations in the field

· Increase the visibility of NHRC among policy makers, elected officials, and thought leaders.
· Educate counselors and managers on trending housing issues
· Maintain a resource library for counseling industry, such as research, trends, surveys, studies
· Interact with other counseling, housing advocacy, and other organizations

· Undergraduate Degree
· Experience with nonprofit programs
· Experience with communications
· Experience working with communities of color helpful
· Familiarity with affordable housing issues helpful
· Computer and Internet fluency


  • Strong written and verbal communication skills
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to the work
  • Ability to work effectively in collaboration with diverse groups of people
  • Ability to learn quickly in an information rich environment
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed
  • Ability to produce clear and concise work products on short timelines


The Membership and Communications Manager must maintain excellent working relationships with nonprofit housing counseling agencies, networks, and intermediaries. The MCM will also maintain strong working relationships with HUD, Treasury and the Consumer Financial Protection Bureau, with housing advocates, with lenders and servicers, and with other partners.

While performing the duties of this job, the Membership and Communications Manager is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must be able to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 20 pounds. The office is on the second floor and requires walking up a long flight of stairs. There is no functioning elevator. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.


The Membership and Communications Manager must be able to travel two to four times a month to attend conferences, meetings, and other events as required to represent the organization and to acquire and maintain proficiency in fulfilling the responsibilities of the position. Travel will be within the United States.

The work environment is a small, busy office located in Philadelphia. The noise level in the work environment is usually moderate. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

National Housing Resource Center, a project of Tides Center, is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS-related conditions (ARC). Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.


$35,000 to $40,000 annually. Health, dental, and vision provided.

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