Medical Receptionist/Assistant, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on January 9, 2017

Position Announcement
Medical Receptionist/Assistant

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a Medical Receptionist/Assistant is to work within its Health Promotion and Wellness division. The Medical Receptionist/Assistant will work directly with other health center staff and reports to the Director of Primary Care. The Medical Receptionist/Assistant will provide primary care services for adults or families, according to certification, in a community-based health center for underserved populations, and will be fluent in Spanish. The Medical Receptionist/Assistant will have internal contacts with the administrative staff and external contact with clients, community resources, and community members. This position has access to sensitive Congreso patient information and is expected to handle such information with integrity and professionalism.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Functions

1) Responsible for all Front Desk Functions in a Primary Care setting, including but not limited to:
a) Scheduling
i) Scheduling initial, follow up, family planning, and transition of care, and sick visit appointments
ii) Scheduling specialty and ancillary appointments for patients of the Congreso Health Center
b) Patient Data
i) Input of patient registration data into Electronic Health Record
ii) Follow up for reports from specialists and file reports in patient chart
iii) Obtain Pre-Certs/Prior Authorizations when needed
iv) Review patients charts and encounter forms for completion
c) Managing Phones
i) Answering phones and directing calls to appropriate staff member
d) Financial
i) Verifying patient insurance on a daily basis
ii) Daily batching of encounter forms (payment reconciliation)
e) Referrals
i) Completing Managed Care Referrals as needed
ii) Logging referrals in tracking system
iii) Arranging transportation when needed for patient
2) Responsible for Medical Assistant clinical tasks, including but not limited to:
a) Triaging patients, including Blood Pressure, Weight, Height and Pulse
b) Performing immunizations, injections, and venipuncture
c) Processing laboratory samples
d) Assisting Nurse Practitioners and clinical staff when needed
3) Perform other duties as assigned, within scope of position.

Experience, Education, and Licensure
Minimum Experience:
 2+ years of experience in a clinic or medical office environment with insurance related duties is required.
 Experience verifying insurances, experience with data entry, and knowledge of ICD 10 Codes and extensive

Medical Terminology is highly preferred.
 Bilingual in Spanish/English is required.

Minimum Education:
 High School Diploma or GED Required.
 Associates Degree preferred.

 Medical Assistant Certification is required.

Certification/License: Completion of the Domestic Violence 40 hour training provided by an approved PCADV membership program. Maybe completed post hire.

A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO.

Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities pleas go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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