Medical Case Manager, Congreso

Posted by Congreso de Latinos Unidos on October 3, 2016

Congreso de Latinos Unidos, Inc. is currently seeking a full-time Medical Case Manager for the Esfuerzo
Program within the Health Promotion and Wellness division at Congreso. The Medical Case Manager will
oversee the delivery of mental health services and ensure compliance will all applicable local, State, and
Federal MH guidelines for clients in Congreso’s Esfuerzo Program. This position will provide those living
with HIV/AIDS a comprehensive continuum of services through critical linkages with community
resources. In addition, the Medical Case Manager secures ongoing follow up with medical providers as
well as intensive counseling aimed at treatment adherence. In addition, this position will also provide
direct services while carrying a small clinical caseload. The Medical Case Manager will report directly to
the Interim Medical Case Management Coordinator and will participate in department activities as

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities
through social, economic, education, and health services; leadership development and advocacy.
Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit
performance management with an expert focus on the Latino community. Congreso is anchored by its
innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia
region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Maintains a caseload of people living with HIV/AIDS as required by contractual standards
 Conducts and completes comprehensive assessments for each client
 Assesses clients’ needs and completes an initial and quarterly Service Care Plan
 Completes and submits client referrals for support services: food/clothing, financial benefits,
transportation, legal, medical, living situation, substance abuse, support systems, mental health,
 Provides ongoing client follow-up, risk reduction information and short-term emotional support
 Assists program supervisor with establishing and maintaining affiliated agreements with other
community based organizations that serve at-risk minority individuals
 Increase access to case management services, including maintaining relationships with providers
 Monitoring HIV lab results for each assigned client with the goal of securing stable health
 Working directly with SSI, welfare, health insurance/medical coverage and related social
services that are directly related to the client’s health
 Provide basic translation and interpretation services for Spanish speaking clients
 Conducts regular face-to-face medical visits, home visits and hospital visits
 Performs other duties as assigned

Minimum Qualifications
 2+ years’ experience in counseling or social work with an extensive focus on substance abuse
and/or HIV/AIDS issues and services
 BA/BS degree from an accredited university or college with a concentration in Social Work, Counseling, Psychology, Nursing or related field of study; suitable combination of education and experience in related field will be considered in lieu of degree

Preferred Qualifications
 Bilingual (Spanish/English)

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities pleas go to


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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