Language Access Program Manager, Office of Immigrant Affairs
Posted by City of Philadelphia on January 19, 2021
The Office of Immigrant Affairs (OIA) promotes and strengthens the well-being of Philadelphia’s immigrant communities. We do this by recommending and developing policies and programs, which in turn provide opportunity and access to services. We help facilitate the successful inclusion of immigrants into the civic, economic, and cultural life of the city. We also highlight the essential role that immigrants have played and continue to play in our city.
The Office of Immigrant Affairs seeks a mission-driven, detail-oriented individual with exceptional communication and project management skills to join the department as a full-time Language Access Program Manager. The position will report to the Executive Director and is responsible for directing and carrying out all activities related to the Language Access Program including day-to-day operations, training, and monitoring. This position also works closely with the Managing Director’s Office (MDO) Accounting staff. This program provides professional interpretation and translation in over 180 languages throughout city departments including, Health, Police, Licensing and Inspections, and Revenue, among others. We strive to not only bridge languages, but also cultures, in order to ensure that immigrant communities and Limited English Proficient (LEP) residents can communicate effectively with local government and are able to easily access city services and resources. In reaching this goal, staff of the program is engaged in contract management, training development, program implementation and evaluation.
In addition to the above responsibilities, the Program Manager will assist the Director in the implementation of other initiatives, such as the naturalization campaign, community dialogues, cultural programming and policy initiatives, among others.
Key Goals of the Position
- Maintain and grow all relationships associated with Language Access within and outside of government
- Continue to improve and professionalize the Language Access Program, including operations, processes, evaluation, visibility, contractor pool and pipeline, etc.
- Ensure LEP and immigrant communities have access to city services and resources, including, but not limited to Language Access
- Foster relationships between the office and community and institutional stakeholders
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