Housing Intake Processor Specialist, Congreso

Posted by Congreso de Latinos Unidos on November 28, 2016

Congreso de Latinos Unidos, Inc. is currently seeking a Full-time Housing Intake Processor Specialist to work with the Family Social Services. The Full-time Housing Intake Processor Specialist will work closely with the QA Department & Program Director and is primarily responsible for greeting, screening and assisting with the completion of the client intake forms and gather any necessary information to assess their needs to ensure that they are receiving the appropriate services. Additionally the Intake Processor Specialist will also be responsible for inputting and monitoring all data in order to ensure that services rendered are documented into the appropriate databases within the Family & Housing Services Division. Following the National Industry Standards of Homeownership and HUD guidelines this position has access to sensitive information and is expected to handle such information with integrity and professionalism.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Functions
 To access the urgency of the client needs and situation to ensure all information is accurate and complete.
 Handle client phone calls (incoming/outgoing) who are seeking assistance with mortgage, rental, and homeowner services
 Prepare mailings and send foreclosure intervention packets to clients and agencies
 Accurately document all actions and communication into the client management systems (CounselorMax and Unidad)
 Create and maintain client files for the department
 Responsible for daily entry of client enrollment, dismissal, demographics , and program indicators in UNIDAD
 Charged with developing reports that reflect the total number served for the week, month, quarter and /or year and submitting them to the Program Director for review
 Charged with updating all the data systems on an ongoing basis in order to reflect accurate data at all times
 Develops and/or updates forms to collect baseline client data and information from all programs
 Responsible for submitting weekly enrollment information to the Program Director
 Provides technical assistance support to housing counselors so that client data and information is collect more efficiently and effectively
 Responsible for auditing data and all files/records and ensure that they are organized
 Ability to anticipate, recognize and solve potential problems independently and consult housing counselors when needed
 Maintain confidentiality as indicated by agency’s policy and procedure
 Respond effectively and proactively to program and organizational changes
 Provide other administrative support functions for housing counselors (i.e. copying, faxing, etc.)
 Provide services using Congreso’s Primary Client Model (PCM)
 Maintains program data records accordingly to program guidelines

Experience, Education, and Licensure:

Minimum Experience:
 Proficient with Microsoft Suite, Word, Excel and Outlook.
 Well Organized with the ability to complete work efficiently, and have impeccable attention to detail.

Minimum Education: High School Diploma or equivalent

A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please click here.


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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