Family Services Coordinator, Congreso

Posted by Congreso de Latinos Unidos on February 15, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a full-time Family Services Coordinator within their Health Promotion and Wellness division. This position is responsible for the oversight and supervision of the domestic violence child advocacy, adult counseling, and housing services. These duties are fulfilled through two major functions: 1) Program Development: ensure the provision of culturally appropriate, trauma informed programs and quality services for parents, youth, and children in the community affected by domestic violence; and 2) Contract Compliance. The Family Services Coordinator works closely with the Senior Advocate and LDVP Manager in order to meet all contractual goals through preparation and submission of all required reporting and documentation for counseling staff. The Family Services Coordinator will report directly to the Program Manager of the Latina Domestic Violence Program.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Provide direct supervision and support to staff in the domestic violence youth, adult and housing services programs
 Provide oversight and support to the child advocate as needed for children/families who present significant issues as a result of having witnessed or experienced abuse
 Co-facilitate monthly client case review and case conference sessions with Senior Advocate
 Collaborate with Health Education and training teams of school-based youth education workshops including adolescent trauma empowerment groups
 Participate in relevant Philadelphia Domestic Violence collaborative
 Assist in contract compliance through maintaining a specified number of domestic violence clients and the conduction of education workshops
 Perform management functions and/or make recommendations for the department such as hiring, firing, performance evaluations, disciplinary counseling, salary adjustments, workload distribution, communication, recognition activities
 Participate and lead the integration of the PCM approach within the LDVP through training, monitoring, and contributing to other agency-wide initiatives

Minimum Qualifications
 BA degree from an accredited college or university with a concentration in Social Work, Public Health, Psychology or other human services related field of study
 2+ years of program experience with counseling and intervention with a focus on domestic violence, in addition to supervisory experience
 Proficient in Microsoft Office Suite
 40+hours domestic violence training certificate from an approved PCADV training program

Preferred Qualifications
 Bilingual (Spanish/English) highly preferred

Certification/License: certified training in medical technology, nursing assistant, etc. with venipuncture training; valid driver’s license with satisfactory driving record; must be certified and possess and active counselor identification number to conduct HIV testing in the Commonwealth of Pennsylvania

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond
local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and
includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO.

Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities please go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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