Congreso de Latinos Unidos

Employee Relations Director, Congreso de Latinos Unidos

Posted on April 25, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a full-time Employee Relations Director within the agency’s Administrative division. The Employee Relations Director (Director) is serves as a strategic HR partner for leadership and provides education and support related to employee relations and benefits to supervisors and staff at all levels. This position works strategically to increase supervisor knowledge of and compliance with local, state, and federal employment laws including but not limited to EEOC, AA, FLSA, and FMLA/ADA. The Director also works with external insurance brokers and administrators to ensure internal compliance with all laws and regulations. The Director has internal contacts with the entire staff and external contact with our benefits brokers and intermediaries, vendors, and members of the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. The position has regular contact with employees and members of the community and is expected to represent Congreso in a professional manner. This position also provides HR advisory and consultation to Vice Presidents and supervisors across the organization, and works to support human resources functions within the agency. The Employee Relations Director reports directly to the Chief Operations Officer, in the absence of the Chief Operations Officer, this person will report to the CEO.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Functions
 Serve as an HR partner and advisor to leadership and supervisors across the organization
 Provide leadership and supervisors with tools, training, and information to increase overall compliance across the organization
 Research, develop, and propose policies, procedures and processes that promote compliance, fairness, efficiency, and overall employee satisfaction
 Provide the Chief Operations Officer & CEO with a monthly summary of employee relations issues and all efforts taken toward resolution
 Coordinates and hosts Onboarding Sessions for new employees
 Supports hiring managers in the recruitment of candidates
 Advises employees and supervisors on questions related to policy interpretation and ensures proper and consistent application of policies
 Investigates and resolves disputes in order to maximize a creative, safe and respectful work environment
 Provides HR advisory and support to supervisors regarding performance improvement and progressive discipline
 Assists in developing performance improvement plans and professional development plans for employees
 Prepares and participates in unemployment appeals and/or hearings
 Ensures that all written procedures and protocols are current and well maintained.
 Coordinate formal processes related to employee relations issues including the formal complaint process, and investigations related to alleged staff misconduct
 Serve as a mediator for employee concerns related to workplace conflict, career planning, work performance, and work/life balance
 Provide coaching to leadership and management at Congreso and provide needed tools to ensure that the organization as a whole engages in sounds employment practices
 Gather information and work to gain understanding of sensitive personnel matters
 Support Human Resources Generalist with the coordination of medical leaves and accommodations with attention to ensuring compliance with FMLA and ADA
 Work with Chief Operations Officer to implement meaningful company-wide employee recognition and reward programs and/or events
 Provide relevant materials for involuntary terminations including separation letter, materials related to COBRA and the retirement plan (for benefits eligible employees) and an unemployment compensation handbook to all employees
 Attend and mediate involuntary separation events as requested by the Chief Operating Officer
 Primary lead of organizational employee recruitment efforts
 Review job descriptions for accuracy
 Prepares hire and change of status letters
 Conducts exit interviews with employees
 Follows up on termination process for employees
 Oversee unemployment paperwork processed by Benefits Coordinator
 Reconcile monthly health insurance billing
 Ensures human resources and workers’ compensation policies and procedures are communicated
 In collaboration with broker, oversee COBRA/HIPPA administration
 Support Human Resources Generalist oversee the administration of Congreso’s flexible spending
 Support Human Resources Generalist administrative process for Tuition Assistance Program, Education Assistance and Employee Referral program

Minimum Qualifications
 BA/BS degree with a concentration in human resources, risk management, or other related field of study
 5+ years of leadership experience in overseeing the delivery of human resources functions and services in a professional setting
 Bilingual (Spanish/English) required

Preferred Qualifications
 MA/MS preferred but not required
 Experience in the delivery of employee-focused services in a non-profit setting is preferred

A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities pleas go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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