Director of Residential Services, Project H.O.M.E.

Posted on June 27, 2011

Director of Residential Services, Project H.O.M.E.

Posted on: June 17, 2011

Project H.O.M.E.- Director of Residential Services

Revision Date: June 13, 2011
Job Title: Director of Residential Services
DUTIES AND RESPONSIBILITIES:
Service Oversight:
1. Responsible for the overall operations, management, service delivery and quality of services provided to participants in the Project H.O.M.E. residences and programs.
Oversee the development and implementation of new services, service models, and programming in response to the changing needs of residents and staff: including implementation of evidence based and best practices, and Medicaid reimburseable services.
Identify, in conjunction with the Vice President for Homeless and Residential Services, program goals and outcomes aligned with the agency’s Strategic Plan and other related grants and funding sources.
Audit resident records and record keeping database on a quarterly basis, to ensure that progress notes, service plans and all other resident data are completed in a timely and accurate manner and that the information reflects a high quality of service provision.
Coordinate and Assess Annual Program Evaluation, completed by Program Manager, as well as ongoing monitoring of program performance.
Ensure programs meet strategic goals and objectives, including participation on implementation teams.
Resolve resident grievances as per policy.

Reporting:
Ensure compliance of the regulatory and financial requirements of the various sites.
Review and assess outcome data.
Assist in proposal writing for new program initiatives and grants.

Communication:
Co-plan and Co-facilitate the “Program Managers” meeting with the other Directors of Residential Programs.
Attend resident house meetings twice a year.
Facilitate bi- monthly HLC/Residential meeting.
Attend staff meetings at each program on a quarterly basis
Attend pertinent external meetings as assigned by VP
Attend monthly Senior Management Meeting
On a regular basis, meet and coordinate with Directors and Vice President to work on common projects and to implement and oversee the training plan for all staff
Work in partnership with operational and other service departments (HLC/CTL, SECC, IT, HR, Dev., etc.) to improve efficiency and maximize program participation.

Budgets and Fiscal Management:
Review and approve annual budgets for residential programs and monitor budget management on a monthly basis.
Work with Program staff to ensure and oversee marketing, referral and the intake processes result in eligible candidates and minimal vacancies.
Work with Property Management to resolve resident collection, cleanliness and safety issues

Supervision and Personnel Management:
Meet regularly with each Program Manager to provide mentoring, supervision, support and guidance in meeting the needs of residents and the programs.
Maintain a personnel file for each supervisee regarding job performance including meeting notes, goals, and timelines for work completion, bi annual performance evaluations, and all other relevant documents.
Advocate for the necessary tools and resources that direct reports need to perform their job functions.
Coordinate with Human Resources regarding hiring and other personnel issues relating to Program Managers.

Project H.O.M.E. reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

IMMEDIATE SUPERVISOR (S): Vice President for Homeless and Residential Services?
INTERNAL / EXTERNAL CONTACTS:
The work of Project H.O.M.E. is rooted in our strong spiritual conviction of the dignity of each person. As such, we strive to function as a community of individuals who demonstrate respect, courtesy, dignity, support, and care for all people.

Our community of care extends to homeless persons, residents, vendors, consumers, staff, outside agencies, and all people who enter our dwelling places. Thus, we work to avoid making assumptions and generalizations about people. We demonstrate and foster respect for cultural differences. We believe in our ability to listen and learn from one another.

Specifically, building community means:
Respond to work tasks in a courteous and timely fashion.
Interact with visitors, residents, other staff and co-workers in a professional and welcoming manner.
Strive to put others at ease and communicate in ways others can understand.
Develop and maintain smooth, cooperative working relationships with others and encourage open expression of ideas and opinions.

Additionally, all staff is responsible for the following:
Commitment to the mission of Project H.O.M.E.
Work at establishing a base of trust with each resident or community member.
Continue to learn about mental illness, addictions, and dually diagnosed residents.
Accept residents and community members “where they are at” while working to assist them.
Observe confidentiality, privacy, and dignity of each resident.

EDUCATIONAL REQUIREMENTS: MSW or related MA/MS degree and the experience below.

&/or For internal candidates only: a Bachelors and a min of 8 yrs progressively responsible experience in human service provision and a minimum three (4) years administrative and supervisory experience; residential work and work force development experience preferred, strong administrative, managerial and leadership skills, strong verbal and written communication skills and good computers skills (MicroSoft Office; Word & Excel).

EXPERIENCE REQUIREMENTS:
A minimum of five (5) years progressively responsible experience in human service provision, a minimum four (4) years administrative and supervisory experience, residential work and work force development experience preferred, strong administrative, managerial and leadership skills, strong verbal and written communication skills and good computers skills (MicroSoft Office; Word & Excel). Knowledge and experience with Medicaid reimburseable services required.
WORKING HOURS:
Monday – Friday
Total: 40 hours per week

On Call responsibilities are required.

Specific Roles & Responsibilities:

Director of Homeless Services:
1515/1523 Fairmount
Kairos House
St. Columba
Women of Change
Addictions Counselor
Clinical Training (Progress Notes, Service Plans)

Director of Residential Services:
In Community/Connelley House
Hope Haven I & II
Kate’s Place (case management)
Rowan Homes – Judson
Rowan Homes – Diamond
St. Elizabeth’s Recovery Residence
St. John’s Project

To apply for this position please click the following link: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=PROJECTHOME&cws=1&rid=113


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