Director of Education & Outreach, National Liberty Museum 

Posted by National Liberty Museum on April 30, 2018

The National Liberty Museum’s Education Programs Manager provides leadership, supervision and direction to our outstanding team of outreach and tour program staff that provide daily museum programming both onsite and in the community. The candidate for this position will ensure that all NLM educational programs create welcoming, exciting and accessible spaces and experiences where all audience members have the opportunity to explore and engage with the NLM’s core concepts of civic engagement and character development.   The Education Program Manager will also effectively lead the continued development, expansion, and implementation of the NLM’s signature outreach initiative, the Young Heroes Outreach Program (YHOP), currently in residency in over 16 local and regional schools.

Reports to:  Vice President of Programs and Operations

ROLES AND RESPONSIBILITIES

Museum Tour Programs

• Provides management and oversight to all Museum tour and Museum Learning Experiences(MLXs) for daily operations including full-time and part-time staffing supervision
• Oversees all recruitment/hiring, orientation & training, and evaluation of Education staff
• Assist Museum Services Coordinator in the preparation of all daily schedules
• Reviews and analyzes all teacher/group leader evaluations of tours and MLXs to ensure proper tour procedures, content, and educational goals are met; uses analyses to inform museum programming and curriculum
• Spearheads the development of any new NLM activities, materials, and curriculum for Museum Learning Experiences and tours for pre-K-3, 4-8 grades, 9-12grades, camp, and adult & senior groups
• Manages all NLM Educators’ project timelines ensuring that any projects are meeting their appropriate deadlines and standard for quality experiences
• Ensures all new tour and MLX materials and curriculum are added to NLM website for download by website visitors, educators, and group tour leaders; routinely updates any materials for edits and extension activity additions
• Establishes and stewards operating policies and procedures which promote excellence in experiences for all visitors, school & tour groups
• Prepares and presents information regarding the Museum’s daily and weekly events so that Education staff understand and are able to communicate clearly and accurately to assist visitors

Museum Outreach Programs

• Manages the Young Heroes Outreach Program (YHOP) team,  and is responsible for leading the continued development and implementation of the lessons and activities at all local and regional participating school.
•Oversees and directs all YHOP administration including school application & selection process, correspondence with schools, meetings with school staff, outreach scheduling,  written status reports, YHOP follow-up evaluations, Year-end Celebration planning and facilitation
• Works in conjunction with YHOP team and Development dept to prepare program reports as well as steward all program sponsor involvement in YHOP programming and civic action projects.
• Assists and supports YHOP team in the facilitation of all YHOP teacher professional development to ensure understanding of “liberty education” pedagogical model as well as programmatic success for all participating schools and students
• Responsible for oversight of all transportation & vehicle logistics
• Coordinates and directs all MLX Outreach operations, as requested by inquiring schools

Education Programs Communications

• Assists Visitor Services Manager and NLM Marketing team in developing and maintaining strategic admissions programming
• Leads communication activities to ensure that the NLM’s education mission and activities reach all targeted audiences
• Creation and management of all new educational materials posted on the website, and on-going maintenance of website education materials so it is up to date, accurate and appropriate
• Represents NLM at conferences or community events, as directed• Assists in the development and production of themed admissions marketing campaigns that focus on educational programs for all audiences

SUCCESS FACTORS

• Collaborative, customer service-oriented mindset with the ability to relate effectively with people of various backgrounds and ages
• Ability to listen and respond to the NLM’s internal and external audiences and key stakeholders
• Ability to model leadership qualities and coach staff to further develop their skills and capacity in a judicious and empathetic manner
• Ability to meet deadlines and keep projects continuously moving forward.
• Ability to be proactive in planning, react logically and communicate clearly and effectively under pressure.

QUALIFICATIONS

• Bachelor’s degree required; Master’s degree preferred; preferably in education with an emphasis on program design and evaluation
• 3 – 5+ years of proven supervisory experience of a modest-sized staff required
• Demonstrated leadership experience in a museum or other non-profit organization, with experience in program development and oversight
• Classroom teaching experience, or experience providing educational programming at a museum preferred
• Effective facilitation, polished writing and public speaking skills a must
• Proficiency with Microsoft Office Suite, including Word and Excel; Google applications and ALTRU proficiency is beneficial
• Must possess a valid driver’s license

WORK ENVIRONMENT / PHYSICAL DEMANDS

The work environment and physical demands and characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Physical Demands: Requires some physical activity:  sitting/standing, limited lifting and carrying (up to 20 lbs.), walking through museum galleries and up/down stairs, and some local travel to participating YHOP schools.
• Work Environment: Work is performed in an indoor environment.
• Equipment: General office equipment, two-way radio.
• Schedule: Requires occasional evening and weekend availability, based on scheduled programs or museum events.

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