Adult Education Case Manager Coordinator, Congreso

Posted by Congreso de Latinos Unidos on February 15, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a full-time an Adult Education Case Manager Coordinator to work within its Education and Workforce Services division and specifically in the Next Step Program. This program serves youth between the ages of 16 and 21 who have obtained a secondary credential, but who are disconnected from both work and school. The main tenets of the program
include post-secondary prep instruction, obtaining industry-recognized credentials, job-skills preparation and work experience opportunities, supportive and empowerment services. This position oversees the supervision of case management efforts of full-time Case Manager(s) in both the E3 Center and Next Step Program and maintains a positive student culture of high expectations and performance.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Overseeing daily case management efforts through the supervision of full-time case manager(s)
 Work with program leadership to design program innovations and create solutions for programmatic challenges, particularly those directly affecting student culture and productivity
 Demonstrate thorough knowledge and supervisory implementation of Congreso’s Primary Client Model approach to client service delivery
 Oversee enrollment into the program, coordinate referrals, and facilitate orientation events to onboard incoming students to maintain monthly active student quota
 Provide customer service to external referring agencies to ensure a seamless client referral process to Congreso’s E3 Center and Next Step Program
 Report on client’s educational and social progress in detail through the use of data and reports
 Attend staff meetings, retreats, and participate in external and internal training sessions
 Data entry and analysis duties as assigned
 Forecasts the educational and employment needs of each client based on their interests and abilities
 Coordinate alumni events and provide leadership and mentorship opportunities for Next Step alumni

Minimum Qualifications
 Bachelor’s degree in Social Work or in a related Social Science field required (Associate’s Degree with significant years of work experience may be considered in lieu of Bachelor’s degree)
 2-3 years of case management experience providing supportive services in a community setting
 Computer proficiency in Microsoft Office Suite required (Word and Excel)

Preferred Qualifications
 Masters in Social Work
 Bilingual (English/Spanish)
 Experience working with TANF recipients preferred

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond
local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and
includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO.

Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities please go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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